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Job Title:                        Donor and Client Support Administrator   

Department:                Development

Reports To:                    Executive Director

Job Status:                     Non-Exempt, Full Time

Schedule:                       35 hours per week; Monday – Thursday

Pay:                                   $22/hour

 

General Statement of Duties:

The Donor and Client Support Administrator administers systems, inputs data, develops forms and reports, and manages WFCM’s primary mail campaigns, giving statements, and tax credits. This team member also supports other Development team members and Executive Leadership with reports, forms, data entry, lists for communications, and other administrative functions.

 

Specific Duties and Responsibilities:

1. Process donations and donation reports weekly

2. Process weekly, monthly, periodic, and quarterly donation receipts and letters to donors, including mail merge, labels, and corresponding data entry in database

3. Manage Neighborhood Assistance Program

4. Manage direct mail campaigns including segmenting the lists, preparing the mailing lists, and coordinating with vendors

5. General administration of databases and platforms for donations including set up or assisting with set up of campaigns in donor management system, online donation system, website, and any other systems as appropriate

6. Manage calendar year giving mailing in January of each year for the prior giving year including updating the letter, running reports, verifying data, and delivery of statements working with mail house on printing of letters, annual reports, and envelopes and emailing to corporate partners

7. Develop and maintain reports regarding fundraising events, donations, and communications

8. Develop reports and forms to support Development, Client Operations, and general operations

9. Research, recommend, and develop processes or implement systems to improve efficiency while focusing on security of data

10. Assist with data entry and reconciliation of invoices

11. Maintain email database for communications  

12. Maintain WFCM’s profile and event listing on pertinent calendars, i.e., chambers of commerce

13. Prepare quantitative data for grant reports and track deadlines in database system for grant submissions and outcome reports

14. Support Client Operations by assisting with data entry and data hygiene

15. Use online platform to review and research grant opportunities

16. Provide administrative support for Executive Leadership as needed including assisting with manuals and procedures  

17. Perform other duties as assigned

Qualifications

• High School Degree or GED required. Associate or Bachelor degree in related field preferred

• 1 year of experience in related field preferred

• Proficient in MS Office (Word, Excel, PowerPoint), online database/CRM

• Data entry/data management skills as well as excellent research skills

• Willingness to work collaboratively with WFCM staff, volunteers, and donors

• Ability to fully embrace and articulate the mission, vision and core values of WFCM

• Respect for the dignity and worth of all clients

• Excellent written and verbal communication skills

• Ability to work independently on several projects concurrently keeping organized and tracking progress as well as prioritizing work based on deadlines

• Strong organizational skills and attention to detail

• Excellent interpersonal skills

Physical Requirements

• Able to sit at a desk comfortably while working on a computer, for extended periods of time

WFCM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, or any other characteristic protected by federal, state, or local laws.

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WFCM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, or any other characteristic protected by federal, state, or local laws.

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